Refund policy
Return Policy for BUBBLE POPS!
Effective Date: August 2023
Thank you for shopping with us. We value your satisfaction and want to ensure your shopping experience is as enjoyable and hassle-free as possible. Please review our return policy below to understand your rights and responsibilities when it comes to returning products.
**1. Eligibility for Returns:**
- To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging.
- Some products, such as personalized or custom-made items, may not be eligible for returns. Please check the product description or contact our customer service at info@mybubblepops.com for clarification before making a purchase.
**2. Timeframe for Returns:**
- You may initiate a return within 3 days from the date of delivery.
- After 3 days, we regret that we won't be able to process any returns.
**3. Return Process:**
- To initiate a return, please contact our customer service at info@mybubblepops.com with your order number and details about the item(s) you wish to return. We will guide you through the process.
- Once your return is approved, you will receive a return authorization and instructions on how to proceed.
**4. Return Shipping:**
- The customer is responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe and documented return of the item(s).
**5. Refund Process:**
- Upon receiving the returned item(s) and inspecting them, we will process your refund within 7 business days.
- Refunds will be issued in the original form of payment. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.
**6. Exchanges:**
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
**7. Non-Refundable Items:**
- Certain items could be non-refundable. These items will be clearly indicated in the product description.
**8. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 3 days of delivery with photographic evidence. Please email photos to: Info@mybubblepops.com. We will provide further instructions on how to proceed.
**10. Contact Us:**
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at Info@mybubblepops.com
Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy each time you make a purchase.
Thank you for choosing BUBBLE POPS. We appreciate your business!
Sincerely,
DW& CS
BUBBLE POPS
MYBUBBLEPOPS.COM
INFO@MYBUBBLEPOPS.COM